MovEasy

All your questions about our mobility app

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39 articles in this collection
Written by Customer Care Center

Where can I find any quick help or FAQs?

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Written by Customer Care Center
Updated over a week ago

Whom can I contact if I need help?

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Written by Customer Care Center
Updated over a week ago

Where can I read your Privacy Policy & Terms & Conditions after they have been accepted?

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Written by Customer Care Center
Updated over a week ago

Is it safe for me to give you my IBAN number?

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Written by Customer Care Center
Updated over a week ago

Why was it necessary for my phone to be verified?

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Written by Customer Care Center
Updated over a week ago

I didn’t use the whole Mobility Budget but it has expired. What happened to the rest of the money which was left there?

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Written by Customer Care Center
Updated over a week ago

Can I also upload remaining expenses after 7 days after the mobility budget has expired?

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Written by Customer Care Center
Updated over a week ago

Can I get more money if I used all of it but I still had a couple of more days for the mobility budget?

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Written by Customer Care Center
Updated over a week ago

What does it mean that my budget has expired?

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Written by Customer Care Center
Updated over a week ago

Why was my refund declined?

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Written by Customer Care Center
Updated over a week ago

How long will it take for the Expense to be finalised?

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Written by Customer Care Center
Updated over a week ago

How come you already had my IBAN number?

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Written by Customer Care Center
Updated over a week ago

Why do you need my IBAN number?

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Written by Customer Care Center
Updated over a week ago

What file should I upload in the Expense flow?

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Written by Customer Care Center
Updated over a week ago

Can I use a different provider than listed in the Expense flow?

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Written by Customer Care Center
Updated over a week ago

What are the different statuses of expenses?

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Written by Customer Care Center
Updated over a week ago

What is the meaning of different codes on an NMBS ticket?

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Written by Customer Care Center
Updated over a week ago

Why couldn’t I receive an NMBS ticket?

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Written by Customer Care Center
Updated over a week ago

Can I travel with NMBS on a day which lies outside of the Mobility Budget period?

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Written by Customer Care Center
Updated over a week ago

What influences the availability of the budget and its amount?

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Written by Customer Care Center
Updated over a week ago

Can I buy a child ticket for NMBS?

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Written by Customer Care Center
Updated over a week ago

Can I use the App offline (when I have no Internet connection)?

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Written by Customer Care Center
Updated over a week ago

What is the MovEasy Mobility Budget?

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Written by Customer Care Center
Updated over a week ago

Where can I change the language?

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Written by Customer Care Center
Updated over a week ago

Can I buy the 1st class ticket for NMBS?

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Written by Customer Care Center
Updated over a week ago

Where can I see the expenses which I applied for in the past?

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Written by Customer Care Center
Updated over a week ago

Why couldn’t I receive a de Lijn ticket?

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Written by Customer Care Center
Updated over a week ago

Where can I see the tickets which I purchased in the past?

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Written by Customer Care Center
Updated over a week ago

What is the meaning of different codes on a de Lijn ticket?

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Written by Customer Care Center
Updated over a week ago

Where can I access a map?

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Written by Customer Care Center
Updated over a week ago

What is the validity of de Lijn ticket?

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Written by Customer Care Center
Updated over a week ago

What is the difference between “Tickets” and “Expenses” in History?

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Written by Customer Care Center
Updated over a week ago

Can I buy a different ticket for de Lijn?

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Written by Customer Care Center
Updated over a week ago

What is the difference between Ordering the ticket and Adding the expense?

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Written by Customer Care Center
Updated over a week ago

How can I order a de Lijn ticket?

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Written by Customer Care Center
Updated over a week ago

What are “Available travel passes”?

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Written by Customer Care Center
Updated over a week ago

How can I order de Lijn and NMBS tickets?

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Written by Customer Care Center
Updated over a week ago

When (in which cases) can I get the Mobility Budget?

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Written by Customer Care Center
Updated over a week ago

Which transport types can I use within my Mobility Budget?

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Written by Customer Care Center
Updated over a week ago