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MovEasy
MovEasy
All your questions about our mobility app
39 articles in this collection
Written by
Customer Care Center
Where can I find any quick help or FAQs?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Whom can I contact if I need help?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Where can I read your Privacy Policy & Terms & Conditions after they have been accepted?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Is it safe for me to give you my IBAN number?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Why was it necessary for my phone to be verified?
MovEasy
Written by
Customer Care Center
Updated over a week ago
I didn’t use the whole Mobility Budget but it has expired. What happened to the rest of the money which was left there?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I also upload remaining expenses after 7 days after the mobility budget has expired?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I get more money if I used all of it but I still had a couple of more days for the mobility budget?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What does it mean that my budget has expired?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Why was my refund declined?
MovEasy
Written by
Customer Care Center
Updated over a week ago
How long will it take for the Expense to be finalised?
MovEasy
Written by
Customer Care Center
Updated over a week ago
How come you already had my IBAN number?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Why do you need my IBAN number?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What file should I upload in the Expense flow?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I use a different provider than listed in the Expense flow?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What are the different statuses of expenses?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the meaning of different codes on an NMBS ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Why couldn’t I receive an NMBS ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I travel with NMBS on a day which lies outside of the Mobility Budget period?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What influences the availability of the budget and its amount?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I buy a child ticket for NMBS?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I use the App offline (when I have no Internet connection)?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the MovEasy Mobility Budget?
Written by
Customer Care Center
Updated over a week ago
Where can I change the language?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I buy the 1st class ticket for NMBS?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Where can I see the expenses which I applied for in the past?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Why couldn’t I receive a de Lijn ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Where can I see the tickets which I purchased in the past?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the meaning of different codes on a de Lijn ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Where can I access a map?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the validity of de Lijn ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the difference between “Tickets” and “Expenses” in History?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Can I buy a different ticket for de Lijn?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What is the difference between Ordering the ticket and Adding the expense?
MovEasy
Written by
Customer Care Center
Updated over a week ago
How can I order a de Lijn ticket?
MovEasy
Written by
Customer Care Center
Updated over a week ago
What are “Available travel passes”?
MovEasy
Written by
Customer Care Center
Updated over a week ago
How can I order de Lijn and NMBS tickets?
MovEasy
Written by
Customer Care Center
Updated over a week ago
When (in which cases) can I get the Mobility Budget?
MovEasy
Written by
Customer Care Center
Updated over a week ago
Which transport types can I use within my Mobility Budget?
MovEasy
Written by
Customer Care Center
Updated over a week ago